Privacy Policy

At Balloon Flights Over Melbourne (BFOM) trading as BalloonMan we are committed to protecting the privacy and security of any personally identifiable information that you provide us. Personally identifiable information includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how BalloonMan handles and protects your personally identifiable information in accordance with commonly accepted privacy principles. BalloonMan reserves the right to modify or amend this policy at any time and for any reason. Questions regarding this policy should be emailed to flights@balloonman.com.au or sent via mail to:
BalloonMan
PO BOX 2168
Richmond South
Victoria 3121.

The Information We Collect

To provide our balloon flight service, we only record personally identifiable information and other information that we reasonably require to do business with you. This includes your full name, email address, telephone number and other details captured whenever a booking is created. This information is collected via our online booking form, sent to us from a booking agent organisation or collected over the phone when you call in to place a booking.

Credit Card Details

BalloonMan does not keep credit card details. We use a secure payment gateway to perform secure credit card transactions and as such all credit card details are entered within the these systems and are not retained on our computers – once we’ve entered your details and payment has been confirmed we cannot access these details again.

Surveys, promotions and competition information

Occasionally, BalloonMan may offer passengers or newsletter recipients an opportunity to participate in a survey, promotion or competition. Personally identifiable information collected by BalloonMan when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.

Other information we collect:

Statistical information

When you visit the BalloonMan website we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.

Cookies

We may, from time to time, use “cookies” to record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages people visit in order to help us to continue improving our services.

“Cookies” are pieces of information that our Web page transfers to your computer’s hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.

Whom We Share Your Information With

BalloonMan and its associated businesses do not disclose any information to anyone unless required by law to disclose information provided by you to BalloonMan for the purposes of obtaining products or services from BalloonMan.  BalloonMan may also disclose information against someone who poses a threat to BalloonMan’s business interests (such as customer fraud) or whose activities could cause harm to others.

General

If at any time you wish to inquire about any of your personally identifiable information that is stored by BalloonMan please contact us.